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Cancellation Policy and Consequences

Right of withdrawal – Section 1

You may withdraw from the contract in writing (e.g. by letter, fax or email) within 14 days without giving any reason. The withdrawal period begins once you have received

  • the insurance policy,
  • the terms of the contract, including the General Insurance Conditions applicable to the contractual relationship, which in turn include the tariff provisions,
  • this instruction,
  • the information sheet on insurance products,
  • and the other information set out in Section 2 has been received in writing in each case.

To ensure that the cancellation period is observed, it is sufficient to send the notice of cancellation in good time.

The notice of withdrawal must be sent to:

4beauty digital GmbH, Stollwerckstr. 7b, 51149 Cologne

Consequences of withdrawal

In the event of a valid cancellation, the insurance cover ceases and the insurer must refund you the portion of the premiums relating to the period after receipt of the cancellation notice, provided you have agreed that the insurance cover is to commence before the end of the cancellation period. In this case, the insurer may retain the portion of the premium relating to the period up to the date of receipt of the notice of withdrawal; this amount is calculated as follows: annual premium divided by 360 multiplied by the number of days during which insurance cover was in force. The insurer must refund any amounts due without delay, at the latest 30 days after receipt of the notice of cancellation. If the insurance cover does not commence before the end of the cancellation period, a valid cancellation shall result in the return of any benefits received and the surrender of any benefits derived (e.g. interest).

Special notes

Your right of withdrawal ceases to apply if, at your express request, the contract has been fully performed by both you and the insurer before you have exercised your right of withdrawal.

Right of withdrawal – Section 2

List of additional information required for the start of the deadline

With regard to the further information referred to in the second sentence of Section 1, the disclosure requirements are set out in detail below:

Disclosure requirements for all classes of insurance

The insurer must provide you with the following information:

  1. the identity of the insurer and, where applicable, the branch through which the contract is to be concluded; the commercial register in which the legal entity is registered and the corresponding registration number must also be stated;
  2. the insurer’s address for service and any other address relevant to the business relationship between the insurer and you; in the case of legal entities, associations or groups of persons, the name of an authorised representative; where the notification is made by sending the terms of the contract, including the General Insurance Conditions, the information must be presented in a prominent and clearly formatted manner;
  3. the insurer’s core business;
  4. the key features of the insurance benefit, in particular details of the nature, scope and due date of the insurer’s payment;
  5. the total price of the insurance, including all taxes and other price components, with the premiums to be shown separately if the insurance cover is to comprise several separate insurance contracts; or, if an exact price cannot be stated, details of the basis for its calculation, enabling you to verify the price;
  6. Details regarding payment and performance, in particular concerning the method of payment of premiums;
  7. Details of how the contract is concluded, in particular regarding the commencement of the insurance and the insurance cover, as well as the length of the period during which the applicant is to be bound by the application;
  8. whether or not a right of withdrawal exists, as well as the conditions and details of how to exercise it, in particular the name and address of the person to whom the withdrawal must be notified, and the legal consequences of withdrawal, including information on any amount you may be required to pay in the event of withdrawal; where the information is provided by sending the terms of the contract, including the General Insurance Conditions, the information must be presented in a prominent and clearly formatted manner;
  9. Details regarding the term of the contract;
  10. Details regarding the termination of the contract; where notification is given by sending the terms of the contract, including the General Insurance Conditions, the information must be presented in a prominent and clearly formatted manner;
  11. the Member States of the European Union whose laws the insurer relies on when establishing a relationship with you prior to the conclusion of the insurance contract;
  12. the law applicable to the contract;
  13. the languages in which the terms and conditions of the contract and the pre-contractual information referred to in this subsection are provided, as well as the languages in which the insurer undertakes, with your consent, to conduct communications during the term of this contract;
  14. any out-of-court complaint and redress procedures available to you and, where applicable, the conditions for accessing them; it must be expressly stated that this does not affect your right to take legal action;
  15. The name and address of the relevant supervisory authority, and information on how to lodge a complaint with that authority.

End of the cancellation policy –